Riley Levy strategically launched The Complete Human Co. (TCHC) in 2023, a visionary enterprise headquartered in Phoenix, Arizona. This initiative emerged after a year of diligent preparation in 2022, crafting a business model focused on offering extensive primary care and telehealth services. TCHC was founded to curb hospital readmissions and diminish the financial strain on payers and patients. It provides a weeklong accessible medical service from the comfort of one's home—a boon for newly discharged patients lacking a primary healthcare provider.

With a rich background in complex healthcare operations, Riley has been pivotal in aligning patient outcomes with provider efficiency, establishing TCHC as a seamless extension of his extensive career. His leadership continually drives innovations that render healthcare more effective and affordable.

Career Foundations in Healthcare Operations

Significant leadership roles across various healthcare sectors marked Riley's journey before TCHC. He significantly influenced operations at Apostrophe as Head of Operations, where he played a key role in scaling the company's operations amidst the global pandemic. This crucial period has led to the successful merger with Hims & Hers in 2021, a partnership that broadened the scope of telehealth services to include personalized wellness and health products.

His operational acumen was also evident during his tenure at Phil, where he oversaw the enhancement of pharmaceutical processes to expedite and reduce the cost of medication delivery, benefiting manufacturers, healthcare providers, and patients alike. His career began at Nurx, where he advanced the accessibility of women's health services, including birth control and STI testing, establishing a foundation for the company's later acquisition by Thirty Madison in 2022.

The Inception of The Complete Human Co.

With an extensive decade-long background in telehealth and healthcare operations, Riley Levy perceived a substantial need to bridge the gap between inpatient care and outpatient community health. This realization spurred the creation of TCHC, which aims to ensure continuous and comprehensive healthcare services to patients post-discharge. TCHC effectively fills the voids in discharge processing, chronic care management, and hospitalization prevention, establishing itself as a steadfast ally to healthcare facilities.

TCHC’s operational model guarantees that once patients are onboarded, they receive thorough case management and care coordination. The team at TCHC takes proactive steps to collaborate with medical facilities for any necessary surgical interventions or specialist services, maintaining robust communication channels to ensure seamless continuity of care.

Expanding Services Across the Nation

Determined to cater to a national clientele, Riley ensured that TCHC’s services were not geographically confined. This approach promises continuity of care for patients relocating and integrates substantial behavioral health support within the care regimen, acknowledging the intertwined nature of mental and physical health.

TCHC's operational reach is supported by its affiliations with major insurers nationwide, including Aetna, UnitedHealthcare, and Cigna. This extensive network allows TCHC to offer its patients effective navigation of their health benefits, thereby optimizing care delivery while minimizing costs.

Demonstrable Success and Efficiency

Under Riley's leadership, TCHC has swiftly achieved a stellar reputation, underscored by an impressive Net Promoter Score of 87+, indicating high patient satisfaction and robust potential for continued growth. This metric, coupled with rapid patient processing times and significant cost reductions in hospital readmissions—averaging a savings of $2,480 per patient—illustrates TCHC’s effectiveness in reshaping healthcare delivery.

Personal Life and Interests

Originally from Irvine, California, Riley moved to upstate New York for his higher education, earning a Bachelor of Science in Psychology from Syracuse University. His tenure marked his commitment to community service as an NY-EMT with Syracuse University Ambulance. Beyond his professional endeavors, Riley is passionate about culinary arts. He strives to replicate Michelin-star-quality meals at home for himself and his spouse, Aaron and enjoys life with their dogs.

Riley Levy continues to drive TCHC towards new heights with unwavering dedication to enhancing healthcare accessibility and efficiency, ensuring that every patient receives top-tier medical care tailored to their needs. Through his visionary leadership, TCHC is set to become a cornerstone in the landscape of American healthcare.

Professional Portfolio: https://www.rileylevy.com/